Why is it important to set up a live chat experience on your website?

Always show your courtesy towards the people who spent their time and effort to chat with you. Ask them for their feedback and be thankful.

A website is inevitable for any businesses these days. It lets the customer understand what your business is all about. Most of the businesses striving to provide a well personalized and simplified model of experience over their website.

To make it more professional and assistive, putting a live chat functionality is a futuristic thought. By doing that you are actually making a new path to start a conversation with the customer directly. Below we have listed down some tips that you should follow before you place a live chat option on your website.

1. The reason for placing the chat option.

Why do you want to place the live chat option on your website? Define your objectives and the goals you need to glean. Some of them want to place it to collect details of their visitors and some do it for providing support services. Also, there are companies who just place it for a gimmick, not for any purposes. Ask yourself why do my company would require a live chat option on my website and how will I'm going to operate it?

2. Which web page a live chat option would be properly fit?

You might have hundreds of pages on your website. Placing chat assistant on every page is inappropriate. It should be available on the very first page a user sees when he visits your website is the most appropriate place to put it. Placing the assistance onto the pages where you actually define the services or products will also be very relevant. This lets the user initiate a quick conversation with your teams like getting clarification on their doubts or understanding the full potential of the products or services.

3. To whom do you want to show it?

When you publish the live chat on your website everyone who visits your website can see it. Some people are relevant to your business and some do not . This will eventually increase the risk of spamming that may lead you to receive inadequate messages or chat requests from people who have nothing to do with your business line. To overcome this you can be specific. For example, you can show the live chat assistant to new visitors only and can hide the feature for returning users. This has to be done carefully as the returning customer might have the intention to buy from you so that you need to have to choose between the users wisely.

4. Be friendly and helpful. Use snippets for easiness.

All you want to do when you talk to a customer is that just be yourself and talk to them just as you talk with your friends. It's okay if you use casual language and being less formal. This technic will also help you build faster rapport with customers. Creating snippets of messages and recommending them will also increase customer usability and response rate. You may have experienced such snippets on LinkedIn. It increases the user convenience because you actually making it easier for them.

5. Be friendly and helpful. Use snippets for easiness.

All you want to do when you talk to a customer is that just be yourself and talk to them just as you talk with your friends. It's okay if you use casual language and being less formal. This technic will also help you build faster rapport with customers. Creating snippets of messages and recommending them will also increase customer usability and response rate. You may have experienced such snippets on LinkedIn. It increases the user convenience because you actually making it easier for them.

6. Be thankful to them.

Always show your courtesy towards the people who spent their time and effort to chat with you. Ask them for their feedback and be thankful. This will help you increase the moral values of your company and mouth to mouth publicity.

One of the main pitfalls of putting a live chat is that you cannot be available all the time. Since it is manually operated, it could be operative during the working hours only. This can also be resolved if you integrate a CHATBOT into your website. Chatbots are smart enough to make intuitive conversation with human and guide to the information they are seeking for. Using a chatbot, users can make appointments with real agents if they want to talk further on the subject. Sysg Soft has developed a multi-domain chatterbot called SYSBOT with AI capabilities for developing the faster rapport with customers.